Healthcare Optimisation Partners Sdn Bhd (referred herein as “the Company” or “HOP” or “we” or “us” or “our”) values your privacy and strives to protect your personal information or “Personal Data” (as defined below). This Privacy Notice outlines how the HOP and the hopQ Platform collects, uses, maintains and discloses your Personal Data in accordance with the Malaysian Personal Data Protection Act 2010.

This Privacy Notice may be amended at any time without prior notice and the amended Privacy Notice shall be made available in our premises and/or on our website at [https://hopq.me/privacy], and/or on the hopQ Client App.

 

Collection of Personal Information

Personal Data refers to any information in respect of commercial transactions (e.g. name, address, NRIC number, photographs, financial, bank account details, occupation, employer, etc.) that relates directly or indirectly to an individual, who may be identified or identifiable from that information or other information that is in our possession including Sensitive Personal Data. Sensitive Personal Data refers to any information which relates to the health condition (whether physical or mental) of an individual, his/ her political opinions, religious beliefs or other beliefs of a similar nature and the commission or alleged commission of any offence.

We may collect personal information which relates to an individual and who is identifiable from that information, and any information which you have provided in registration/application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by HOP from time to time, including Sensitive Personal Data such as data relating to health. HOP only collects, uses and discloses Sensitive Personal Data with your express consent. This information may be collected when you use the hopQ Platform or our services, as well as where you sign up, contact us, and provide feedback to us, whether through the hopQ Platform or any other social networking services such as Facebook or Twitter, or you carry out any transactions with us. In addition, we may collect your personal information from time to time where we request certain other personal information which may be relevant for the purposes of providing our services to you.

If you provide any personal information relating to a minor (i.e. an individual under the age of eighteen (18) years), you warrant that you are the parent, legal guardian or person with parental responsibility of such minor, that you have the necessary authority to provide such information, and that you consent to our processing of the Personal Data of such minor.

While the provision of personal information is not obligatory, it is required in connection with the purposes as stated below, and if we do not have this information we may not be able to carry out the purposes or provide our services to you.

 

Automatic collection of information, cookies and analytics

Use of the hopQ Platform may be subject to the use of cookies to retain information about your preferences, usage of the hopQ Platform and for analysis purposes to help us improve the user experience. You can adjust the privacy settings of your browser to modify your acceptance or rejection of cookies, but this may affect your use of the hopQ Platform or our services. We may also use other technologies to track usage on the hopQ Platform or in promotional messages to customize our offerings and assess the effectiveness of our promotional and other activities. On occasion, certain third parties such as advertisers and our partners may be allowed to display advertisements on the hopQ Platform and these advertisements may use tracking technologies (such as cookies) to collect information about users who view or interact with these advertisements or the hopQ Platform.

We may use and disclose aggregated and anonymised statistics about usage of the hopQ Platform or our services. We may also use research or marketing companies to gather such data and provide statistical information about visits to the hopQ Platform, data on visitors’ screen settings and other general information. We may also use third party analytics services to collect and analyze the activities on the hopQ Platform, for system administration, reporting purposes or to improve the hopQ Platform, and such third party may have access to your personal information subject to their prevailing privacy policies.

 

Use of Personal Information

We may use your personal information for any of the following reasons:

• To provide services or to perform any of HOP’s obligations towards you;
• To process, manage or verify your request or application for our services;
• To validate and/or process payments, rebates, refunds and charges;
• To send you alerts, updates, mailers, promotional materials and the like from HOP, our partners and advertisers, and to communicate with you about services and products that may be of interest to you from us and/or HOP’s partners;
• To respond to your enquiries and feedback;
• To better understand your needs as our customer and to improve our services provided to you;
• For internal functions such as evaluating the effectiveness of marketing, market research, statistical analysis, reporting, audit, compliance and risk management and to prevent fraud;
• To enforce our legal rights or obtain legal advice;
• For investigating, reporting, preventing or otherwise in relation to any fraudulent, criminal activities;
• For any other purpose that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities;
• To perform functions described at the time of collection of the personal information,
• To communicate with you for any of the purposes listed in this Policy; and/or
• For any other purpose that is ancillary to or in furtherance of these above purposes.

 

Disclosure to Third Parties

In connection with the above use of your personal information, we may disclose such personal information to the following:

• Disclosure within HOP

Any disclosure made within HOP shall be done only when necessary to ensure that services provided to you are not hindered. Only pertinent Personal Data shall be disclosed to the relevant departments / employees;

• Medical/healthcare practitioners, professionals and service providers, agents, contractors, third party service providers who provide various services or facilities to us in connection with this Site, our business or operations or who have contractual arrangements with us;

• Financial institutions, insurers (domestic and foreign), employers, third party payors, credit card and payment gateway companies;
• Partners with whom we have a relationship in connection with your transaction with hopQ’s services;
• Regulatory authority such as the Ministry of Health, Income Tax department, EPF, SOCSO, law enforcement agencies and any other statutory bodies having such authority or jurisdiction;
• Third parties appointed by HOP to provide services to us or on our behalf (such as auditors, company secretary, lawyers, event organizers, consultants, recruitment agencies, contractors, suppliers, technology vendors, etc.); and/or
• Other parties authorised or consented to by you in writing

We will otherwise treat your Personal Data as private and confidential and will not disclose your Personal Data without your consent UNLESS:

• You have given us upfront express or implied consent for the disclosure;
• The disclosure is necessary where there is a serious and imminent risk to your welfare;
• The disclosure is necessary for the purpose of preventing a crime or investigation;
• Disclosure was required and authorized by or under any law or by an order of the court;
• We had reasonable belief that we had the right by law to disclose the Personal Data to that third party;
• We acted in reasonable belief that we would have your consent if you had known of the disclosure and the circumstances of such disclosure;
• The disclosure was justified as being in the public interest in circumstances as determined by the relevant Ministries.

Healthcare providers/professionals may require your express consent or submission of certain information or documents in connection with the provision of services to you. If so, you will be requested to provide such express consent, forms or information (as the case may be) in order to proceed with the provision of hopQ services.

Please note that such disclosure may involve the transfer of your personal information to places outside of Malaysia and by providing us with such information, you consent to such transfer in connection with your dealings with us, the requested services or for the performance of contractual obligations. Any such transfer will be in accordance with this Policy and applicable law.



Third Party Sites or providers

Through the Site and/or the services, you may obtain access to certain third parties such as medical or healthcare practitioners, professionals or providers and other portals or applications. The privacy policies/personal data protection notices of such third parties are independent from that of the hopQ Platform and you should review such policies/notices carefully as the use of information disclosed to such third parties is subject to such policies/notices.  

Our Site may contain links to and from the portals, apps or resources of our partners, advertisers and other third parties. If you follow a link to or access any of these websites or resources, please note that they have their own privacy policies/data protection notices and terms of use which you should review. We do not accept any responsibility or liability for these websites or resources and your access and use of them is at your own risk.

 

Opting out

You have the option to opt-out of receiving marketing communications from us and selected third parties and to limit the processing or distribution of your personal information or the personal information of other individuals who are identified or identifiable from your personal information You can do so by contacting us via the contact details below or so far as applicable, by accessing your registration/account with us or by clicking on the “unsubscribe” link in certain electronic communications we may send to you.

When we receive your request to opt-out from receiving marketing communication, it may take up to fourteen (14) working days for your opt-out to be updated in our records and systems. Accordingly, you may still receive marketing communication during this short period of time. Kindly be reminded that even if you opt-out from receiving marketing communication, we may still contact you for other purposes in relation to the transactions between us or the services you have requested from us.

 

Security of your Personal Data

The security of your Personal Data is our priority. We will take all reasonable efforts and practical steps to ensure that all physical and soft copies of your Personal Data are kept in a secure manner. If we disclose any of your Personal Data to our authorised agents or service providers, we will require them to appropriately safeguard the Personal Data that is provided to them.

 

Retention of your Personal Data

We will only retain your Personal Data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Upon the said purpose(s) being fulfilled, we will destroy or permanently delete your data according to our destruction policy.

 

Checking & Updating Your Personal Data

If you wish to access, verify or correct any of your personal information, you may do so by contacting us via the contact details below. Please note that depending on the request, we may charge a small fee. Our security procedures mean that we may request proof of identity before we reveal information or carry out the requests. This proof of identity may take the form of your username/e-mail address and password submitted upon registration (so far as applicable). Therefore, you should keep this information safe as you will be responsible for any action which we take in response to a request from someone using your username/e- mail and password. If you have an account with us, you can also update your personal information by accessing your account. You undertake to keep safe and not disclose to third parties, your account information, including passwords. We are not responsible for any misuse or disclosure of access information or passwords.

Please contact us if any of your personal data subsequently becomes outdated, inaccurate or incomplete to help ensure the accuracy of the data in our records.

 

Changes to the Policy

We reserve the right to modify and change this Policy from time to time. Any changes to this Policy will be published at this Site and your continued use of the Site or our services will constitute your acceptance of the modified Policy.

 

General

This Policy is provided in both English and Bahasa Malaysia. In the event of any discrepancies, the English version shall prevail. Furthermore, if there are any inconsistencies between this Policy and the terms and conditions of the services we provide to you, the latter shall prevail.

 

Contacting Us

Any inquiries or requests to access or update Personal Data or to withdraw consent, should be directed to the Chief Operating Officer at +60 3 7735 0075 or by emailing privacy@hopq.me.